Shipping policy

Last Updated: June 2026

Briller By Anaya is committed to delivering your orders safely and efficiently across Pakistan. We strive to ensure that every Hair Oil, Shampoo, and other hair care products reach you in excellent condition and within the estimated delivery time.

This Shipping Policy explains our shipping process, delivery timelines, shipping charges, and other important delivery information.

Shipping Availability

We currently ship orders only within Pakistan.

International shipping is currently not available.

Order Processing

Orders are usually processed within 1–2 business days after order confirmation.

  • Orders placed on weekends or public holidays may be processed on the next working day.
  • Processing time may increase during promotional campaigns or high order volumes.
  • Customers may be contacted for order verification when necessary.

Estimated Delivery Time

  • Major Cities: 2–4 business days
  • Other Areas: 3–5 business days
  • Remote locations may require additional delivery time.

Delivery timelines may vary due to courier operations, weather conditions, public holidays, or unforeseen circumstances.

Shipping Charges

Shipping charges are calculated at checkout unless a Free Shipping promotion is active.

Any promotional shipping offers, discounts, or minimum order requirements will be clearly displayed on our website.

Cash on Delivery (COD)

We currently offer Cash on Delivery (COD) in most cities across Pakistan.

Please ensure your name, contact number, and shipping address are entered correctly to avoid delays or failed deliveries.

Order Tracking

Once your order has been shipped, tracking information may be shared through SMS, Email, or WhatsApp, depending on the courier service being used.

Delays & Failed Deliveries

Delivery delays may occasionally occur due to:

  • Weather conditions
  • Courier service issues
  • Public holidays
  • Incorrect shipping information
  • Customer unavailability at the delivery address
  • Unexpected operational delays

If a delivery attempt fails due to incorrect information or customer unavailability, additional delivery charges may apply for re-delivery.

Damaged or Missing Items

If your order arrives damaged, defective, or incomplete, please contact us within 48 hours of receiving your package.

To help us resolve the issue quickly, kindly provide:

  • Your Order Number
  • Clear photos of the damaged product or packaging
  • A brief description of the issue

Our support team will review your request and provide an appropriate solution.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Email: brillerbyanaya@gmail.com

Contact: 03018166843

Location: Bahawalpur, Pakistan